Shipping policy

At Jamila Home, we aim to deliver your order quickly and safely anywhere in South Africa.

Processing Time

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

Standard Delivery: 5–8 business days
Free Delivery: Available on orders R799 and above

Delivery times may vary slightly depending on your location and courier conditions.

Shipping Fees

Orders below R799 incur a flat shipping fee of R99
Orders R799 or more qualify for free shipping

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (depending on courier availability).

Delivery Areas

We currently deliver nationwide across South Africa.

Delays

While we do our best to meet delivery estimates, delays may occasionally occur due to:

High order volumes
Weather conditions
Courier delays
Remote area deliveries

Jamila Home is not liable for delays caused by third-party couriers, but we will always assist in tracking and resolving delivery issues.

Incorrect Address Information

Please ensure your delivery details are correct at checkout.
Jamila Home cannot be held responsible for delays or failed deliveries caused by incorrect address information.

Lost or Damaged Parcels

If your parcel arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date) so we can assist.